Best WhatsApp CRM for small businesses in India (2026): 6 tools compared
Comparison · · 8 min read · By LogAI Team, LogAI
Once you get more than a handful of WhatsApp chats a day, the free WhatsApp Business app stops being enough. You need several people on one number, broadcasts, a chatbot for common questions and a record of every customer. Most WhatsApp tools stop there. The best WhatsApp CRM also turns those chats into deals, invoices and payments.
Our pick: LogAI, best overall
LogAI is the only tool on this list that combines a full WhatsApp toolkit with a complete CRM, GST invoicing, accounting and AI in one app. Every chat lands on the same customer record as their deals, orders, invoices and payments, so nothing gets lost between tools.
- Shared inbox, broadcasts and template manager, connected through Meta's official signup
- No-code chatbot builder: six templates, or describe your bot in plain English and AI drafts it
- Bots that look up orders and bookings, collect details and hand off to your team
- FAQ answers that cost no AI credits, plus optional AI answers from your own documents
- A free simulator to test every bot before it goes live
- Deals, GST invoices, Razorpay payment links, accounting and reports in the same app
The real monthly cost for a 5-person team
| Tool | What you get | Monthly cost (before tax) |
|---|---|---|
| LogAI Pro | WhatsApp inbox, chatbots, full CRM, GST invoicing, accounting, HR, AI | ₹3,500 |
| Interakt | Growth WhatsApp plan + separate Sales CRM (5 seats); no invoicing | ₹5,298 |
| AiSensy | Basic plan + chatbot builder add-on; no deal pipeline or invoicing | ₹4,000 |
| Gallabox | Essential plan (Basic caps at 3 users); lead pipeline only on Advanced | ₹5,599 billed annually |
| WATI | Pro plan for 5 users; CRM and invoicing in other tools | See wati.io for rupee pricing |
| DoubleTick | Mobile-first team inbox; CRM and invoicing in other tools | See doubletick.io |
Every tool here runs on Meta's official WhatsApp Business Platform, so Meta's per-message charges apply on top of the subscription. In India, Meta lists about ₹0.86 per marketing message and ₹0.115 per utility, authentication or service message. Some tools charge more than Meta's list rate: Interakt lists marketing messages at ₹0.958 on Growth and AiSensy at ₹1.09. Always compare the per-message rate card as well as the plan price.
The other five tools
Interakt
WhatsApp plans start at Growth, ₹2,799 a month plus taxes. Growth includes a basic chatbot; flow bots need Advanced (₹3,799) and AI agents are a ₹3,000 add-on. A deal pipeline means adding Interakt's separate Sales CRM at ₹2,499 a month.
WATI
Growth (3 users), Pro (5 users) and Business plans, with a chatbot builder on every plan and messages charged from WATI's own rate card. Prices are shown by region on wati.io.
AiSensy
A free plan without broadcasts, then Basic at ₹1,500 a month. The chatbot builder is a ₹2,500-a-month add-on, and contacts are organised with tags rather than a deal pipeline.
DoubleTick
A mobile-first team inbox with broadcasts and a no-code Bot Studio. Prices load by region on doubletick.io.
Gallabox
Basic is ₹2,399 a month billed annually and capped at 3 users; Essential is ₹5,599 for 6 users. Lead pipeline management is on Advanced at ₹13,599 a month.
The bottom line
Every other tool here handles the chat and leaves the rest of the sale to other software. LogAI is the only one that takes a customer from first WhatsApp message to deal, GST invoice and payment in one place, for less than most of them charge for WhatsApp plus a separate CRM.
Outside India? LogAI is also sold in the UAE, the GCC and worldwide. In the Gulf, Pro is AED 299 a month including 1 user (AED 109 per extra user) and Pro Plus is AED 549 (AED 219 per extra user), excluding VAT, with VAT-ready invoices and Stripe checkout. Everywhere else, Pro is $89 a month including 1 user ($29 per extra user) and Pro Plus is $149 ($59 per extra user). See https://www.logai.tech/pricing for your region.
Try it yourself: start a 3-day free trial at https://app.logai.tech. No credit card, every module unlocked, and the setup wizard can load demo data so you see a working business on day one.
Zoho, HubSpot, Freshworks, Odoo, Bitrix24, Interakt, WATI, AiSensy, DoubleTick, Gallabox, WhatsApp and Meta are trademarks of their respective owners and are used here only to identify their products. LogAI is not affiliated with or endorsed by them. Competitor details come from each vendor's public pricing pages and help documentation as of October 21, 2026, and may have changed since. If anything here is inaccurate, email sales@logai.tech and we will correct it.
Frequently asked questions
What is the best WhatsApp CRM for small businesses in India?
LogAI is the best all-round choice for small businesses: a WhatsApp inbox, broadcasts and no-code chatbots plus a full CRM, GST invoicing, Razorpay payment links and accounting in one app, from ₹1,500 a month including one user.
Do I still pay Meta if I use a WhatsApp CRM?
Yes. Every WhatsApp Business API tool passes on Meta's per-message charges. In India Meta lists about ₹0.86 per marketing message and ₹0.115 per utility, authentication or service message; since 1 October 2026 service replies are charged after 1,000 free ones per number each month. Some tools charge more than Meta's list rate, so check their rate card.
Does LogAI have a WhatsApp chatbot builder?
Yes. LogAI includes a no-code WhatsApp chatbot builder with templates, AI drafting from a plain-English description, order and booking look-ups, hand-off to a person and a free test simulator. Buttons, questions and FAQ answers cost nothing; only optional AI answers use credits.
Can I use my existing WhatsApp number?
Yes. In LogAI you can create a new WhatsApp Business setup or connect an existing account through Meta's official embedded signup.
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